F.A.Q.
Most Frequent Question And Answers
MY ACCOUNT & MY ORDER
HOW DO I PLACE MY ORDER ?
To place your order, follow these steps :
- Browse through our wide range of products until you find something you like. After you’ve chosen what you want, select the relevant size, if applicable. You can check out our size chart for reference.
- Once you’re done, click the ‘Add To Cart’ button
- After you have added all the products, click on the cart icon on the top right. You can either choose to continue shopping or confirm the order and click ‘Checkout’.
- From there, you can either login to your existing BonkersCorner account or simply continue as a ‘New User’ and create one.
- Once you’re done, proceed to checkout, confirm your shipping address, and select the desired payment method to confirm your order by clicking ‘Place Order’.
HOW WILL I KNOW THAT MY ORDER IS PLACED SUCCESSFULLY?
- Once you successfully place your order, you will receive a confirmation email with details of your order and your order ID.
- You’ll receive another email once your order is shipped out. All you have to do then is, sit back, relax, and wait for your awesome product(s) to arrive!
HOW DO I RECEIVE MY ORDER?
- We have tied up with several reputed courier companies, so your orders will be delivered right to your doorstep within 5-12 business days depending on where you live.
- All orders come in fully sealed packages to make sure that all your goods reach you in perfect condition.
I TRIED PLACING MY ORDER USING MY DEBIT CARD/ CREDIT CARD/ NET BANKING. THE ORDER WAS NOT SUCCESSFUL BUT MY MONEY GOT DEDUCTED. WHAT’S HAPPENING HERE?
- As a first step, kindly check your bank account to ensure if your account has been debited. If your account has been debited after a payment failure, it is normally rolled back by banks within 10 business days.
- For any other assistance/issues you can write to us at info@bonkerscorner.com or call us on our helpline, and we’ll help sort things out.
HOW SHOULD I CHECK THE STATUS OF MY ORDER?
- To find out when your order is arriving, you need to first log in to your account. Click on the icon to the left of the cart (located on the top right corner) and enter your details.
- Click on Orders to see the status of your current order (as well as your order history). You can also simply click on ‘Track Order’ on the top right, type in your order ID, and check your order status.
- After your order has been successfully placed, you will immediately receive a confirmation and order details via email and SMS. Once your products have been shipped, you will be notified again via email and SMS.
- In case there is any unusual event or complication that leads to a delay in shipping your order, you will immediately receive an update from our end- with reasons and the revised shipping and delivery timelines.
- If there are any other issues/ delays that come up, or you need the order to be delivered urgently, write to us at info@bonkerscorner.com, we will see what we can do to help.
PAYMENT MODE
IS IT SAFE TO SHOP ONLINE IF I MAKE PAYMENT USING NET BANKING, DEBIT CARD, OR CREDIT CARD?
All Credit Card, Debit Card, and Net Banking transactions are processed over a secure encrypted connection. Rest assured, your money is safe.
WHY AM I NOT GETTING ANY COD OPTION ON THE PAYMENT PAGE?
If the COD option is not showing, it’s because this facility is unavailable for your postal code. You can either pay by Debit Card, Credit Card, or Net Banking, or you can get the products delivered to an alternate address (where COD is available).
ARE THERE ANY HIDDEN CHARGES?
There are absolutely NO hidden charges for any of our products- what you see is what you pay.
WHAT SHOULD I DO IF MY PAYMENT FAILS?
In case there is a failure in payment, please retry and keep the following things in mind:
- Please confirm if the information you’ve provided is correct i.e. account details, billing address, and password (for Net Banking); and that your internet connection wasn’t disrupted during the process.
- If your account has been debited even after a payment failure, it is normally rolled back to your bank account within 10 business days. For any further clarification, you can email us at info@bonkerscorner.com.
SHIPPING AND TRACKING
HOW LONG WILL IT TAKE FOR MY ORDER TO BE DELIVERED?
Orders in India, once shipped, are typically delivered in 7-8 business days in metros, and 10-12 business days for the rest of India. Delivery time may vary depending upon the shipping address and other factors (public holidays, extreme weather conditions, etc.).
WHEN WILL MY PRODUCTS ON PRE-ORDER BE SHIPPED?
We ship pre-order products on the date given in the product description, as far as possible. However, there may be a slight delay in shipping in case of an unforeseen surge in demand or any similar issue. Rest assured, our customer experience team will keep you updated on the status of your order.
HOW DO I TRACK MY ORDER?
You can track your order once it has been dispatched from our warehouse. An email and SMS will be sent with a link. You can also track it from your account on the website by Selecting ‘Orders’ from the top right corner and then clicking on ‘Track Order’ for the respective Order ID.
WHAT IF MY ORDER IS UNDELIVERED?
For prepaid orders, if our courier partners are unable to deliver the product and the order is returned to us, we will issue a refund in the form of a Gift Card.
RETURNS
WHAT IS YOUR RETURNS POLICY?
Our returns policy allows you to return any item within 15 days of purchase for a full refund, provided it meets our eligibility criteria.
WHAT IS YOUR EXCHANGE POLICY?
Currently, we do not provide exchange, but if you wish to exchange a product you can place a return for the product. We issue instant refunds to your Bonkers Corner GiftCard which can be used to place the exchange order. Our refunds generally take 1-2 days once your return product is picked up.
ARE THERE ANY ITEMS THAT ARE NOT ELIGIBLE FOR RETURN OR EXCHANGE?
Certain items such as baby tees, crop tops, tank tops & bodysuits are not eligible for returns or exchanges.
HOW DO I INITIATE A RETURN?
To initiate a return or exchange,
- Simply log in to your account on our Website
- Navigate to profile and click on “My orders”
- Select the order you wish to return.
- Click on the “return” button and follow the prompts to complete the process.
DO I HAVE TO SEND BACK ALL ITEMS TOGETHER OR CAN I RETURN THEM SEPARATELY?
You have the flexibility to return items separately if needed; there’s no requirement to return all items from your order together. This allows you to manage your returns more conveniently and efficiently, especially if you need to initiate the process for different items at different times.
HOW LONG DOES IT TAKE TO PROCESS RETURNS?
Once your returned item(s) is picked up by the delivery executive, it usually takes 1-2 business days for the refund to reflect in your BonkersCorner GiftCard.
Please note that we do not allow refunds back to your original source of payment .
CAN I RETURN OR EXCHANGE ITEMS PURCHASED DURING A SALE OR PROMOTION?
No, items purchased during a sale or promotion are NOT eligible for return or exchange.
WHAT IF I RECEIVED A DAMAGED, DEFECTIVE, OR INCORRECT ITEM?
In case you have received a damaged, defective, missing, or wrong product on delivery. Please reach out to us within 24 hours at info@bonkerscorner.com
CAN I RETURN OR EXCHANGE ITEMS BOUGHT ONLINE IN-STORE?
At this time, we only accept returns and exchanges for items purchased online through our website. Items purchased in-store must be returned or exchanged at the respective store location according to their policy.
WHAT IS DURATION OF THE RETURN POLICY?
Our return policy duration extends for a maximum period of 15 days, from the date of delivery. Within this timeframe, customers have the opportunity to initiate returns should they encounter any issues with their purchase.
HOW DO I TRACK THE STATUS OF MY RETURN OR EXCHANGE?
Once the item you’ve returned has been dispatched, you will receive comprehensive details, including a tracking information link, via WhatsApp. This link will allow you to conveniently track the status of your return or exchange in real time.
CAN I CANCEL A RETURN REQUEST AFTER IT HAS BEEN INITIATED?
Once a return or exchange request has been initiated, we are unable to cancel it. This policy is in place to ensure the efficiency and accuracy of our return and exchange processes. We encourage you to carefully review your decision before initiating a return or exchange request to avoid any inconvenience.
WHAT IS THE REFUND POLICY FOR RETURNS OF ORDERS PLACED DURING A SALE?
If an order placed during sale is returned to us, only the amount paid by you will be refunded only in BonkersCorner GiftCard, not the current product price.
WHAT IS REFUND POLICY FOR PRE-PAID ORDER CANCELLATION?
If an order is cancelled before shipment, the refund will be done to your GiftCard and will reflect within 48 hrs.
I HAVEN'T RECEIVED MY REFUND YET. WHAT SHOULD I DO?
- We update our customers via email once we initiate the refund procedure.
CANCELLATION POLICY
HOW DO I CANCEL MY ORDER?
- If you want to edit your order we will not be able to change anything once shipped. For changes in the order before it has been shipped, please call us directly on the number and we will see if we can work it out for you.
- COD Orders that have not been shipped can be cancelled by contacting our customer care.
- For prepaid orders cancellation is not available.
MISCELLANEOUS
DO YOU TAKE BULK ORDERS/ CUSTOMISE PRODUCTS?
Yes, we absolutely do. You can email us with your order and design details at info@bonkerscorner.com. We’ll also try and work out a discount for you, depending on the quantity of your order.
WILL I AUTOMATICALLY RECEIVE MARKETING EMAILS FROM YOU AFTER REGISTRATION?
You will automatically get subscribed to our marketing emails and SMS’s after registering with us. In case you do not want to receive these, you can click on the unsubscribe link in the email.
WHAT TO DO IF I FORGOT MY PASSWORD?
You can click on the ‘Forgot Password’ option when logging in, and the password reset link will be sent to you via email.
I WANT TO PLACE AN ORDER BUT I DON’T WANT ANY PRICE TAG OR INVOICE ATTACHED AS IT IS A GIFT FOR SOMEONE. IS IT POSSIBLE?
- We have to leave the tags intact in case the person you’re gifting faces any issues and would like to return the product.
- It is not possible to detach the invoices and tags but if you call us immediately after placing the order, our team can help you out.
- If you want to add a note to the gift, please email the note to us at info@bonkerscorner.com and immediately call us on our number so that we can add it before the order is shipped. Please note that the character limit for the note is 250 characters.
IS THERE A WAY TO PICK THE RIGHT SIZE OF THE PRODUCT BEFORE BUYING IT?
In order to make sure you pick the right size, we have a size chart with measurements on our product pages. For any queries, please write to us at info@bonkerscorner.com.
I WISH TO ADD FEW MORE PRODUCTS IN MY ORDER. WILL IT BE POSSIBLE?
Once you have confirmed the order and we have accepted it, you cannot add any more products to your order. You will have to place a fresh order for the other products.
THE PRODUCT I WANT TO RETURN WAS BOUGHT ON DISCOUNT. WILL I GET REFUNDED THE FULL AMOUNT?
No. You will only receive the exact amount paid for the product.
IN CASE I RETURN THE PRODUCTS, WILL THE COD/SHIPPING/GIFTING CHARGES BE CREDITED BACK?
No. These are one time charges and are non-refundable.
WHAT IF I'M NOT AVAILABLE WHEN THE PICKUP IS BEING ATTEMPTED?
Our courier partner will attempt the pick up 3 times.
